For any home service business

A sales rep who texts your customers.

Your customer list is sitting there. Sam texts the ones who went quiet, follows up on every estimate you send, and gets the yes. He sets his own follow-ups. You read every word.

$297 a month. No contract. Cancel any time.

Sam runs on Markate. Not on it? Get on the list.

S
Sam · Northline Window Cleaning
Text message
July 28
Hey Robin! How dirty are those windows at your place down Lakeview Court?
1:35 PM
Who is this?
2:12 PM
It’s Sam at Northline. Asked cause it’s been about a year since we were out last. How are those windows holdin up?
Going to wait till October this year. Please check back 🙂
4:37 PM
Perfect, I’ll check in with you early October then. Enjoy the rest of summer!
👍
October 1 · the follow-up Sam set for himself
Hey Robin, Sam at Northline. October’s here like you asked. Want me to get the crew out for those windows this month?
9:02 AM
Sam set the October follow-up himself, the day she asked. Nobody on the crew had to remember.

A real conversation. Name, street and company changed.

71%
of the customers Sam texted wrote back
$150,000
closed in one month for one business
294
people reached in the first season

From the first business running Sam. Your numbers depend on your list.

Real conversations.

Real texts from one business’s phone. Names, streets and the company changed, nothing else.

S
The estimate nobody answered
Text message
Hope the week’s going smooth. Just wanted to make sure you’re all set on the staining plan we put together. Happy to answer anything on the front door, the deck work, or those railings. You don’t owe me a reason either way, just didn’t want you stuck wondering about something I could knock out now.
Mon 12:00 PM
Hey Sam. Everything is going well. I think I will get some of the project signed off by tomorrow. I’ll keep you posted. Sorry for the delay in getting back to you.
7:41 PM
No worries at all! Glad it’s moving. Just to confirm. You thinking the whole thing (front door, front deck, back deck rails) or starting with part of it?
It will more than likely be the front deck and door.
Perfect, the front deck and door is $1,298 all in. When you’re ready to lock it in, open the link, check the box next to Front Deck and Front Door, and hit Accept & Sign at the top. Takes a few seconds and you’re booked.

Sent Tuesday. Sam checked in the next Monday. Closed at $1,298.

S
Lost the windows, kept the customer
Text message
No rush at all on my end Pam, totally get it if things got busy. The deck washing came up when I was out there. That lichen’s rooted in pretty good, we can pull most of it but figured you’d want the honest read on what to expect. Anything you want me to run down on the deck work or the passes while you think it over?
Tue 11:15 AM
I just got another quote in for windows at 30percent less. I’ll take the lesser one but would like you to do my deck cleaning. I’ll wait til next early spring for that. Thank you.
1:34 PM
Gotcha, appreciate the straight answer. Just so I’m clear. Are you saying you want to pass on the windows for now and circle back next spring for just the deck cleaning, or did you want to lock in the deck now for a spring visit?
I’ll do it next spring. I put your name and number in my calendar
Perfect, no worries at all. Appreciate you considering us, anytime down the road just reach out. And hey, give Daisy a scratch from us.

Another quote came in 30% lower. Sam didn’t argue. Her deck is on his calendar for spring.

S
Knows when to stop
Text message
Hey Kyle! How dirty are those windows at your place down Birch Lane?
9:50 AM
Depends who’s asking haha
10:56 AM
It’s Sam at Northline. Asked cause it’s been about a year since we were out last. Figured they might be getting grimy again by now, how’re they looking?
My wife actually tried her hand at cleaning them last month and hasn’t complained to me about them yet so I think we might be ok this year. Thanks for reaching out though Sam!
Ha, respect to her for going after them herself! Totally understand. Mind if I check back with you guys next spring when they’re due again?
Perfectly fine by me!

No sale today. A customer who likes us and a check-in next spring.

How it works

One afternoon to set up. Then Sam runs every day.

1

Give Sam your customers

On Markate?
Connect it. Ten minutes.

Sam reads your customers and estimates straight from Markate, and sees every accept the moment it happens. That’s how he knows when to talk and when to stop.

Not on Markate?
Get on the list.

Housecall Pro, ServiceTitan, QuickBooks, a spreadsheet. Sam runs on Markate today. Leave your cell and the system you run, and you get a text the day Sam works with it. Markate itself imports a spreadsheet of customers in about twenty minutes, if you’d rather not wait.

Put me on the list
  1. 2

    Teach Sam your business

    Your services, your prices, how you talk to people. He never makes anything up. If he doesn’t know, he asks you.

  2. 3

    Sam texts. He sets his own follow-ups.

    Quiet customers, unanswered estimates, the seasonal push. Sam decides who, when, and what to say, and books his own callbacks. You read every conversation and jump in whenever you want.

  3. 4

    The yes lands in your lap

    When a customer says yes, the estimate is accepted in Markate and Sam texts you and the office: who, what, how much. You schedule it. Sam stops texting the moment it’s signed, because he saw it happen.

What Sam does all day

The follow-up work nobody on your crew has time for.

Brings back quiet customers

Everyone who used you once and never came back. Sam picks the right ones, at the right time of year, and texts them like he remembers them.

Follows up on every estimate

Sent an estimate and heard nothing? Sam follows up, answers questions, and gets the yes.

Books from a text

The customer says yes, picks what they want, and it’s done. No link chasing, no phone tag.

Works with your team

Your reps text Sam like a coworker. “Who’s on the Reyes job?” He answers, or gets the right person.

Knows when to stop

Never texts a landline, a dead number, or anyone who said no. One reply of “stop” and he stops for good.

Reports every morning

People texted, who replied, what booked, what needs a human. One short message, before your coffee.

Pricing

One number. Less than one job a month, for most businesses.

Sam
$297a month

Runs on Markate. Not on it? Get on the list.

  • Brings back quiet customers
  • Follows up on every estimate
  • Books straight from the text
  • Your whole team can text him
  • Morning report, every day
  • No contract. Cancel any time.

Invite-only for now. We bring on a few businesses at a time so every Sam is taught right.

Sam on the phone
Soon

Sam answers the line when you can’t. Takes the message, gets the yes, texts you the summary. Same voice, same manners.

Tell me when it’s ready

Questions people ask first

Does Sam sound like a robot?

No. Read the conversations above. Short, friendly, first names, no scripts. Customers reply to him like a person because he reads like one. You can read every conversation.

Will he ever quote a price or promise something wrong?

He only uses the services, prices, and rules you taught him. If a customer asks something he wasn’t taught, he says he’ll check and hands it to you. He does not make things up.

Do I need Markate?

Yes. Sam reads your customers and estimates from Markate and sees every accept the moment it happens, which is how he knows when to keep talking and when to stop. Not on Markate? Get on the list and you’ll hear the day Sam works with your system. Markate imports a spreadsheet of customers in about twenty minutes if you’d rather switch now.

Does Sam schedule jobs?

No. He gets the yes and hands it to you or your office with who, what, and how much. Scheduling stays in your hands and in your system. What he schedules is himself: every callback, every follow-up, on his own.

What if a customer says stop?

He stops, for good. He also never texts landlines, disconnected numbers, or anyone you’ve marked inactive.

Can my crew use it too?

Yes. Your reps text Sam from their own phones, ask about jobs, and get pulled in when a customer asks for a human. Commission on accepted estimates stays with the rep who sent them.

Give Sam a season with your list.

Every customer who went quiet, every estimate nobody answered. $297 a month. No contract. Cancel any time.